TimelyMart - Contact Us

Contact Us – TimelyMart

We value your trust and are committed to providing you with the best possible shopping experience. Whether you have a question about your order, need assistance with our products, or simply want to share feedback, our customer support team is here to help.


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1. Customer Support Hours

Monday to Saturday – 8:00 AM to 10:00 PM IST

Sunday & Public Holidays – 9:00 AM to 6:00 PM IST
(We strive to respond to all queries within 24 hours.)



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2. How to Reach Us


📧 Email Support

For queries related to orders, returns, or general information:
Email: support@timelymart.in


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📮 Postal Address

TimelyMart Private Limited
5th Floor, CENTER POINT, #2/4, Mount Poonamalle High Road,
Porur, Chennai 600089, Tamil Nadu, India.


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3. Order Tracking

Track your orders in real-time via:

The “My Orders” section on the TimelyMart app/website

Or by entering your order ID in the Track Order page.



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4. Escalation Matrix

If you feel your concern has not been addressed satisfactorily, you can escalate it:

Level 1 – Customer Care Supervisor
📧 Email: escalation@timelymart.in

Level 2 – Grievance Officer
Name: Mr. Elavarasan
📧 Email: grievanceofficer@timelymart.in