Delivery & Shipping Policy

Effective Date: 08th July 2025

At TimelyMart (“Company,” “we,” “our,” or “us”), we are committed to ensuring a fast, reliable, and transparent delivery experience for our customers. This Delivery & Shipping Policy (“Policy”) outlines the terms and processes governing the shipment and delivery of products purchased through our website [www.timelymart.in] and mobile application (“Platform”).

1. Scope of Service
This Policy applies to all orders placed on the TimelyMart Platform for delivery within [CHENNAI, BANGALORE, HYDERABAD & more)
TimelyMart operates as a general merchandise marketplace, offering products across diverse categories, including but not limited to:

• Electronics & Accessories

• Fashion & Apparel

• Home & Kitchen Essentials

• Groceries & Daily Needs

• Personal Care & Health Products

• Books, Stationery & Toys

• Sports, Fitness & Outdoor Goods

• Seasonal & Festive Merchandise

2. Delivery Model

• Direct Partner Deliveries: All deliveries are handled by TimelyMart’s own dedicated delivery partners, without the involvement of third-party logistics providers.

• Store Pickup Model: Orders are collected by our delivery partners directly from the respective vendor/store listed on TimelyMart and delivered to the customer’s address.

• Real-Time Tracking: Customers may track their order in real time via the TimelyMart app or website.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment is completed.

• Free delivery may be offered on orders above a specified minimum value, as determined from time to time.

• Certain heavy or oversized items may attract additional delivery charges, notified before order confirmation.

4. Delivery Timelines

• Estimated delivery timelines are displayed on the product page and at checkout.

• Delivery timelines may vary based on product availability, customer location, and vendor processing time.

• Same-Day / Express Delivery services may be available in select locations.

• Delays caused by unforeseen events (e.g., natural disasters, strikes, pandemics, operational constraints) will be communicated promptly to the customer.

5. Order Processing & Dispatch

• Orders are processed upon successful payment confirmation.

• Dispatch occurs directly from the respective vendor/store through TimelyMart’s delivery partner network.

• Multiple items in a single order may be shipped separately if sourced from different vendors.

6. Address & Delivery Attempts

• Customers must provide accurate delivery information.

• If the delivery partner is unable to deliver due to incorrect address, customer unavailability, or other reasons, re-delivery may be attempted.

• Orders may be canceled or returned to origin if repeated delivery attempts fail.

7. Proof of Delivery (POD)

• Customers may be required to sign or provide a One-Time Password (OTP) as proof of successful delivery.

• In the case of contactless delivery, the delivery partner will confirm delivery with photographic evidence or digital acknowledgment.

8. Delivery Restrictions

• Delivery is subject to area serviceability.

• Certain products (e.g., perishable goods, fragile items, restricted items) may be available only in specific locations.

9. Damaged or Missing Items

• Customers should report any damaged, missing, or incorrect items within [Insert Number] hours/days of delivery.

• All such claims will be investigated, and refunds/replacements will be processed in accordance with our Refund & Cancellation Policy.

10. Contact for Delivery Support
For queries related to delivery or shipping:
TimelyMart Delivery Support
Email: contact@timelymart.in

11. Policy Updates
We may revise this Delivery & Shipping Policy periodically to reflect operational changes, legal requirements, or customer feedback. The updated version will be published with a revised effective date.