TimelyMart
Privacy Policy
Effective Date: 08th July 2025
This Privacy Policy (“Policy”) describes how TimelyMart (“Company,” “we,” “our,” or “us”) collects, processes, stores, protects, and discloses personal and transactional information when you visit, access, or use our website [www.timelymart.in], our mobile application (“Platform”), and all related products, services, and programs (“Services”).
We value your trust and are committed to ensuring the highest standards of security and transparency in handling your data, in compliance with applicable laws, including the Information Technology Act, 2000, Consumer Protection (E-Commerce) Rules, 2020, Digital Personal Data Protection Act, 2023, and all relevant global data protection regulations, where applicable.
1. Scope of This Policy
This Policy applies to all users of TimelyMart, including but not limited to:
Customers purchasing goods from our Platform
Vendors/sellers listing products on TimelyMart
Delivery partners engaged directly by TimelyMart
Any person accessing or interacting with our Services
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Identification Data
Full name, gender, date of birth, contact numbers, email address, billing/shipping addresses
Government-issued identification (Aadhaar, PAN, GSTIN, trade licenses) for vendors and partners
2.2 Transactional and Commercial Data
Order history, cart details, invoices (generated on behalf of vendors by TimelyMart), payment methods
Details of returns, refunds, and cancellations
2.3 Technical and Device Data
IP address, browser type, operating system, device model, unique device identifiers, mobile network information
Cookies, web beacons, log files, session tokens, and similar technologies
2.4 Location Data
GPS or network-based location to enable delivery, tracking, and service availability
3. How We Use Your Information
We use your data for:
Order Fulfillment – Processing purchases, facilitating vendor communications, coordinating deliveries
Payments & Invoicing – Processing secure payments, generating invoices on behalf of vendors, reconciling transactions
Customer Support – Resolving complaints, handling returns/refunds, providing service updates
Marketing & Personalization – Offering deals, promotions, and tailored recommendations
Security & Fraud Prevention – Verifying accounts, detecting suspicious activity, complying with legal requests
Regulatory Compliance – Meeting obligations under applicable laws and regulations
4. Data Sharing and Disclosure
We may share information strictly as required for business operations:
With Vendors – To fulfill orders you place
With Delivery Partners – Directly engaged TimelyMart partners for pickup and delivery
With Payment Processors – To process payments securely (we do not store full card details)
With Legal or Government Authorities – When required by applicable law, regulation, legal process, or government request
We do not sell or rent your personal information to any unrelated third party for marketing purposes.
5. Data Retention
We retain personal and transactional data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is mandated by law or for legitimate business needs.
6. Data Security
We use industry-standard security protocols, including:
End-to-end encryption of sensitive data in transit
Encrypted storage of personal information at rest
Multi-factor authentication for administrative access
Regular audits, intrusion detection, and vulnerability scanning
While we take strong measures to protect your information, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable laws, you have the right to:
Access, review, and update your personal information
Request correction or deletion of inaccurate data
Withdraw consent for non-essential processing
Opt-out of promotional communications
Lodge a complaint with our Grievance Officer
8. Cookies & Tracking Technologies
We use cookies and similar tools for analytics, personalization, and functional purposes. You can control cookie settings through your browser, but disabling them may impact your experience on the Platform.
9. Grievance Redressal Mechanism
Grievance Officer
Name: Elavarasan
Email: grievance@timelymart.in
Phone: +91 9025291190
The Grievance Officer shall acknowledge complaints within 48 hours and resolve them within 30 days.
10. Policy Updates
We reserve the right to amend this Privacy Policy to reflect changes in our practices or for compliance purposes. All updates will be posted with a revised effective date. Continued use of the Platform after such changes constitutes your acceptance of the updated Policy.
11. Consent
By using our Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.